Privacy policy

Privacy Policy

This Privacy Policy outlines how UNCLE (“we,” “our,” or “the Site”) collects, uses, and protects your personal information when you visit or make a purchase from uncleeg.myshopify.com.

1. Information We Collect

We collect various types of Personal Information, which refers to data that can uniquely identify an individual. This includes information gathered through your device, interactions with the website, purchases, and customer support inquiries.

A. Device Information

  • Examples collected: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

  • Purpose: To ensure the Site loads correctly and to perform analytics to optimize user experience.

  • How we collect it: Automatically via cookies, web beacons, log files, and similar technologies.

  • Shared with: Our eCommerce platform Shopify, and analytics or marketing tools where applicable.

B. Order Information

  • Examples collected: Name, billing/shipping address, email, phone number, and payment details.

  • Purpose: To process orders, complete transactions, communicate with you, detect fraud, and deliver products and services.

  • How we collect it: Directly from you at checkout or account creation.

  • Shared with: Shopify, payment gateways, shipping providers, and fraud prevention tools.

C. Customer Support Information

  • Examples collected: Details provided during customer support interactions.

  • Purpose: To provide timely and accurate support.

  • How we collect it: Directly from you during communication.

  • Shared with: Our customer support platform and Shopify.

2. Use of Personal Information

We use your personal information to:

  • Fulfill orders and provide our products/services

  • Process payments and prevent fraudulent activity

  • Ship orders and provide updates

  • Offer customer support

  • Keep you informed about new products, offers, and updates (where consented)

3. Behavioural Advertising

We may use your personal information for targeted marketing or personalized advertising.
For example:

4. Cookies & Tracking Technologies

We use cookies to improve your browsing experience and store preferences such as:

  • Shopping cart activity

  • Account login status

  • Site usage analytics

  • Marketing performance

Common cookies we use:

Cookie Name Function
_secure_session_id Session navigation
cart Shopping cart
checkout_token Checkout processing
_shopify_y Shopify analytics
secure_customer_sig Customer login

Most cookies are persistent and expire between 30 minutes and 2 years. You may control cookies through your browser settings. Blocking them may impact your experience.

5. Do Not Track

Currently, we do not alter our data collection practices in response to “Do Not Track” signals, due to a lack of industry-wide standards.

6. International Users – GDPR

If you are located in the European Economic Area (EEA), we process your data under these legal bases:

  • Your consent

  • Contract fulfillment

  • Legal compliance

  • Legitimate interests

You have the right to access, correct, transfer, or delete your personal data. Data is initially processed in Ireland and then transferred to Canada or the U.S.. Learn more: Shopify’s GDPR Whitepaper

7. California Residents – CCPA

If you’re a California resident, you have the right to:

  • Know what personal data we collect

  • Request deletion or correction

  • Opt-out of personal data sales (Note: We do not sell your personal data)

For CCPA-related requests, contact us at info@uncleofficial.com.

8. Data Retention

We retain your personal data for as long as necessary to provide services and for record-keeping unless you request deletion.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in operations, laws, or for other business reasons. We encourage you to review this page regularly.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
📧 info@uncleofficial.com
📍 UNCLE, Alexandria, ALX, 213412, Egypt

Last updated: August 4, 2025